SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
Ok
Nice for the money
the charge lasts very little, unfortunately it's always low.
An intelligent watch. One is well informed about their activities.
All ok.
Veray fast delivery. Nice item
Perfect trader,perfect product!
Well, easy to use
Excellent seller, recommend
The watch arrived in good condition. The packaging could be better, the box is a bit wrinkled.
good
Good
everything perfect, thank you 🙂 😊 😉 💕
100
Good price, fast delivery, thanks
Everything OK
Excellent article
Thank you very much
Not independent
Excellent. Fast shipping.
Great smartwatch at a super price! The large 2.01'' display is sharp and responds quickly. Bluetooth calls work flawlessly, music can be controlled directly through the watch – very practical during sports. The fitness functions such as step counter, heart rate, and sleep monitoring are reliable and motivating in daily life. Waterproof, stylish and comfortable to wear. Compatible with iPhone and Android, connection works smoothly. Delivery was fast, everything as described. Clear purchase recommendation!
Price performance is top. Runtime almost one week. had already used an earlier version of the watch before. The software has definitely improved compared to the old watch.
Item as described. The box came very crushed but the item was not damaged. It works correctly. I recommend this seller.
Great watch, many functions (I'm still learning!), unbeatable price!
The watch makes a very good impression at this price. Unfortunately, the charging cable was missing. Therefore, I cannot use the watch.