SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chemicalacademy.shop
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
The stones are very nice
They're like in the description, very nice and comfortable. I was afraid they weren't natural but apparently they are. In her imperfections is beauty. I already purified them with water and salt and already charged them to the sun, I just need to enjoy a section of relaxation and recharge energy. Thank you.
Little but beautiful I was afraid why none are the same as others and the ones that came to me I love
The purple stone is darker, but everyone else matches. Brown uneven.
Excelente compra, llego todo en su bolsita. Feliz
Shipment very well secured. Pack was delivered without damage. Recommend shop and salesman
The size was much smaller than expected. Delivery to Krakow 2 months
Matches the picture. The goods came well packed, without damage. The size is slightly smaller than I expected.
All crystals look good and seem natural, but that’s how the amethyst looks
Super cute came in about 2 weeks to UK. Probably not real they feel more glass like but look so good!
Beautiful stones, packing is good, delivery is very fast. Thank you!
Pretty good size crystals, comes with a small bag. Fast shipping. I am very pleased with my order. Thanks Chemical Academy
absolutely amazing. The stones are real, i felt the energy as soon as i first had them in my hands. Stunning, with a few scratches but that’s how it is supposed to be. The shipping was incredibly quick, it arrived in less then 15 days!!! i love it, thank you so much
They look like natural stones. They weigh and have cracks/defects typical of the rocks. The carnelian came to me in round cabochon size (semisphere). I would have liked it more natural. Quartz looks like crystal, it's the only one I have doubts about. Pictures with natural light.
Chic natural stones! There is a little doubt about the transparent quartz, but I think it's also not just glass. Recommend! Came in three weeks.
Well packaged I like thank you with the colors
They look natural, they come with their sachet. Very fast in shipping.
Surprise by the speed of sending. Very beautiful natural stones. Very good.
Arrived in 27 days from order date, well packed in bubble envelope, matches with description, but the stones are smaller then I expected
Very happy with the order. Some stone is something different than in the photo, but they are very well.