SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
My wife is in love with it
Very pretty and you can turn it off and on
Very pretty
The keychain is fine, it comes with batteries included, you have to be careful when removing the batteries because the LED bulb comes out easily.
This is my first ever purchase, it's truly amazing and works fantastic. To turn it on just twist the top left. My girlfriend is going to love this as a christmas gift!
My daughter loved it.
Super
Looks just like picture, and is actually bigger than expected, they aren’t clear with instructions with how to turn the light on but you have to turn the chain that connects to it, there should be a black ring around it and you have to tighten it to make the light cut on other than that it’s very good and looks cute on my bag
I got this key ring from my daughter it's very nice it lights up like it's supposed to.
It's super cool, it's amazing, it's just as it looks. ❤️ ❣️
This product is very pretty and exactly as pictured.
Very cute
Love it
Very beautiful, I recommend it 100%. Thank you to the seller. I would like to know if they make custom ones so I can buy in bulk. Thank you.
So pretty loved it
Nice will buy again
Beautiful
It was amazing. My daughter loved it so much i gave it to her. Have to order some more.
I really liked it; it's made of glass and looks very original as a gift.
Beautiful keychain.
I loved it, it's small and comes with a battery. You just need to turn it a little to light up the rose.
My girl loved it
She loves it!
Looks good
Take the batteries out of the casing and put all three in and it works 🥰