SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
me encanta!!!
Fast shipping and delivery. Lamp works and looks just like the photos.
A perfect gift. It took less than 10 days to arrive. I will surely repeat.
The cable is here, thank you
Très bien
De momento, todo correcto.
Perfecta
Very pretty & came fast
Very fast shipping
Shipping to Spain very fast, it's beautiful, all perfect.
SUPER
Super moon. I really liked the night light. Color can change and brightness. I recommend Chemical Academy
All perfect, parabens, great purchase.
looks good only issue is the point of connection parts its not connected properly and is dirty some black objects stuck in glue. It's under the ball - but still when you knows about it it's annoying
hshen
Great walking very well
As detailed in the description. The box came a little broken but the right interior. Works perfectly with the two shades of light that you can increase i the perfect size 15 cm.
Exact description, arrived quickly and with everything in place, precious article.
perfectooooooooooooooooooooooooooooooooooooooooooooooooooooooiooiooiiiiiiiiiiiiiiioooooooooooooooooooooooloamoooooiiiiioooooooooooiiiioooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Beautiful lamp! It has many colors and shades and you can regulate the intensity with the controller. It works perfectly and carries rechargeable battery. The shipment was very fast to Spain. I recommend it.
It's fantastic! Certainly a great gift
I love it! It creates such a special environment.
Worth
It's beautiful!
I loved it and it's arrived in less than 10 days