SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
5-7days only arrived in the Fully bullet shipping state Okey
Good illumination, reached quickly
Shipping speed is real quick. 1 week only received on high. Ink magic crystal ball. There is light. This works well without one. Etc.. Wireless is the point you know your order. Water Gun 100 points Standard 100 points. Gift for good.
Fine
Top Super always happy
A little smaller than expected because the recording isn't all over the ball. It has like a halo of just over 1 cm unrecorded. The recording isn't very strong either. Without light you hardly know what it is. The light base looks good. In pretty, but it seems a little expensive for what it is. Fast shipping. The box came badly beaten, but as it goes very protected inside it is not affected.
Good product, shipping on time. Thanks Seller
Like and beautiful and like and not very, for 2 K rubles the texture of the moon is grown up, looking at her at once and you will not understand that it is a moon. In the dimensions of the most that, the backlight is powered by yusb and you can insert 3 AAA batteries, will it be charged if you put batteries-I do not know. Batteries in the kit are naturally not. My advice is to take the Galaxy, it's not that growing up. Lighting white, blue, yellow and flashing.
Service and packaging is excellent. Seller recommend.
Beautiful and very well packaged and rapidz
GORGEOUS!!!!
Brilliant, they look very cool. Thank you A+++
Great!!! Everything, as in the picture. Thank you)
Precioso.
Wonderful
great
Very beautiful item, must have! Came with all parts as described, thanks chemical academy
good
Very good quality of impressive product. Totally recommend Chemical Academy
Very well packaged I arrive perfect and it looks good when it illuminates
Шар хорошего качества, доставка длилась 85 дней, это такой эконом класс, в Казахстан через Латвию.