SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
thanks love it
Wonderful! I thought it was smaller, I wanted it for the car, but it didn't fall. Now adorn my room. I love it, you have two options when pressing the button, the continuous or discontinuous diffuser comes out. And blank option or multi-color. Completely recommended Chemical Academy, I arrive in about two weeks.
He advised it goes very well
As in the photo, I liked that there are several modes of illumination and steam supply
Arrived in two weeks, works perfectly!
All is super)
Ari Ed in good condition you can fell that it’s cheap but it works and looks good
Ok
It looks a little flimsy. I hope I am wrong !
I get really hit by the box but the product I get excellent and everything works very well!
All as in the photo :) Super
Ok
very good!
Super, everything works!
увлажнитель отличный, пришёл раньше срока, спасибо продавцу!
ok
The item was shipped by other shipping and drove for a long time. For some reason it did not show the status for almost a month but it did. Overall satisfied
I come in great and it works great
As it is, it works great, A 10
Quickly delivered, instruction in English, but you can disassemble, coincides with the photo completely
Thanks received. The photo looks more
Very cool humidifier. Everything works fine. In the kit there are filters. There are two options for illumination
very nice and looking very elegant too many options
Excellent! Fast delivery, everything works. As in the description!
Arrived super fast and well packed, it works very well and I use daily!