SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chemicalacademy.shop
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Excellent, good size.
They're a little bigger than they look, but very pretty.
Beautiful, but on the middle of the ear are not enough X)
The color of the Golden is closer to the yellow one, immediately visible
Neat but I was thrown off by how to put them in
Just like the pictures, I liked them.
очень нравятся)
I loved them. They're beautiful.
Lovely, light and original Thank you❤
bueno parecen un poco sin mas pero por el precio bien. solo espero que no decoloren
Rather it is steel, workmanship very nice
Earrings are very cool, just like in the photo. I advise everyone
I arrive in the time I indicated and in good condition.
They will suit you if you really have a big AI rounded earlobes... + they should not be thin (caroche they fall and just hang ()).
It’s pretty
Серёжки классные, советую
Beautiful earrings!❤️ Fast shipping to Mexico (3 weeks to arrive). Seller recommended.
Выглядят в точности, как на картинке. Нереально крутые!
Very nice and arrived super fast
Аккуратные и очень милые. Мне нравится.
Pleased with the product Thank you very much
Very nice. Just like the picture.
gooood
Very nice. They're just like the picture.
It's very good, as it has to be, it's nice, small and weighs almost nothing