SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
Impressive
Cool thing, rotates slowly, 6(?) like switching modes (one color and several at once, among the combinations of yellow, blue and white), a timer. Keep in mind that if, for example, connect to some laptop, it can be dull even at maximum brightness, because the voltage is not enough. And yet, with delivery there was a hemor, be sure to specify your address, and do not hesitate to contact if that, for example, I have confused the phone, although everything came in a couple of days actually.
As described
The thing is good but a week later the remote control stopped working
The lamp exceeded expectations, worth its money, I advise.
The whole family is delighted, sent literally in a week, put an opening, very cute)) the product corresponds to the description
Everything works fine. the wife collected this cube. I myself would not I'm sorry he's not glass, or at least from a thin plexiglass, tougher.
Item came fast desperation was accurate would buy from them again 100%!
Difficult to assemble, had to be fixed on the basis of tape, the parts themselves are flexible from plastic
The goods came in a week. Disassembled. It is necessary to collect and watch video instruction on the link of the barcode scanner. It shines well. Several different kinds of color and picture. Also comes in motion in a circle. There is a timer on the remote 15.30.60 minutes
Very beautiful lamp, worth your money! A little bit of a remote control.
Not spinning
Funny thing, quite clear stars and quiet rotation. Happy Child
I liked everything. Very beautiful. There are different modes. can be used as a night light))
Very quickly came 2 weeks very beautiful thing everything works
Plastic support very flexible and a little galley to assemble. Great rendering!
The product arrived fast and is as advertised. The only thing that found somewhat unsatisfactory is the manual assembly comes only in Mandarin. Could have at least the instructions in English also. Did the assembly through intuitively and noting the figure, because not read anything.
Very good product, i little bit difficul to assembly, but the projection ios very good and beautiful. You have only 2 colors, white, blue
its great and even better then i expected
Delight in one word! The projector is amazing. In order not to suffer with the removal of the film, arm the tweezers, saves time. Also there are stains from the fingers, so it is better to collect in gloves. Everything came in 5 days with delivery to the door (Mo). Packed perfectly.
Beautiful! I have No words
The goods came in working condition, without damage. Packed well
Top
Very nice. Do the work. remote control and off timer make it comfortable to use. rotation is nice too. It comes with folded parts (the ball assembled of 3 parts. there is QR that linked to video guide. pretty easy to assemble. can be charged to work autonomously or directly with usb or power bank.
Wonderful and amazing, I just wish the assembly was better explained in Spanish or English, as it can be made a little tedious, however it is easy once you understand it. Perfect product 100/100