SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in France, Russia, China, Thailand, Singapore will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-45 Business days |
| Canada, Europe |
15-45 Business days |
| Australia, New Zealand |
15-45 Business days |
| Central & South America |
20-45 Business days |
| Asia |
15-45 Business days |
| Africa |
25-60 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (90 days not including 2-5 day processing) you can request a refund or a reshipment.
- if you received the wrong item or if there was a problem with it, you can request a refund or a reshipment within 7 days after you received your parcel.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chemical Academy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 7 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Free worldwide shipping 
De has broken right away
In the photo it seems that more size, delivery faster than promised
Nice thing. Fills the entire room in 15 square meters. It was uncomfortable to collect. Instructions are all in Chinese. But after 40 minutes the task was solved.
Very good, exactly as in the description
Super. I did not expect that I would like it so much. Going easy. Come quickly. Packed well
Everything is super!
With the assembly I had to screw up, but in general everything is fine.
Excellent! Everything works. I had to break my head when assembling the lens frame itself. The instruction is not very clear. The child is happy!
Dome of thick film соберётся easily.
Super. Hope will work for long
C is complicated to the Mount but it is very representative and thoughtful. Thank you Chemical Academy my son's love!!
Beautiful well thought out object, full of functions of lights and rotation, fairly careful handling, to entrust an adult for assembly,. My 9-year-old loves the object that will rock his nights under the stars!
Product beautiful שמקשט beautiful the room in the dark.
Works very well! Only downside, the manual not very easy to read and not quite explanatory
Rechargeable any disease. Connect the USB cable will be made Promotional coupon with mountain bike just write. Assembly drawing too force listen
I love it. It's a bit of a mess to build it but fantastic❤️♂️
Excellent night light, very unusual. Excellent shining, very clear image of the star sky
A good lamp, my son liked.
Envoi Ultra Plus rapide pas encore testé.
Excellent thing, I really like it)
It came very quickly. The child is totally delighted.
I liked it, I will use it as a night light✨
The night light is very beautiful, now children sleep with pleasure
The lamp really liked, I order it for the second time.
It shines very bright! Top for your money.